vendredi, mars 03, 2006

Reformulation de la problématique (3 Mars 2006)

Suite aux réunions des jeudis 16 Février et 23 Février (avec Sandrine Buchet et Guy Bedel.)


Depuis une dizaine d’année, la vision processus influence l’organisation des entreprises.

Etonnement :

1) La difficulté liée à la compréhension de cette nouvelle vision dite « par processus ». L’état de l’art n’est pas unanime quant à sa définition. La norme ISO9000 version 2000 elle-même, laisse chaque entreprise en faire sa propre interprétation.
2) Les confusions qui semblent en découler :
· Nuance entre organigramme et cartographie
· Nuance entre Processus et Produit ou Procédure
· Limiter l’approche processus à une simple représentation conceptuelle
· Le découpage de l’entreprise en processus : peu ou trop nombreux

Questions en vue de la rédaction de la problématique :

1) Quels peuvent être les points communs et les divergences entre une vision classique dite « structurelle » et une vision dite « par les processus » notamment au niveau des macro-processus ? (c’est-à-dire les processus principaux de l’entreprise (<7 maxi))
En quoi une double vision, permet-elle de couvrir la totalité des objectifs complexes de l’entreprise ?
Questions générales.

2) Est ce que la mise en place de la vision par processus a changé la vision structurelle, d’une manière générale, de par son orientation client, et hiérarchiquement ?
Réponses à partir de l’analyse de l’organigramme et des cartographies, et grâce à l’interview.
Y a-t-il eut une évolution dans les fonctions et ou les responsabilités de certains employés ?
Si oui, lesquelles et pour quels types personnes ?
Analyse des fiches fonctions et des fiches descriptives des processus.

3) Comment est-ce que les macros processus ont été identifiés et décrits? Comment chacun a été réparti afin d’appartenir à un processus particulier ?
Des documents ont-ils été produits depuis ? Sont t’ils utilisés? Et par qui? Dans quel but ?
Réponses apportées grâce à l’interview et les documents produits.

4) Est-ce que les entreprises font vivre conjointement ces deux visions ? Comment les gèrent-ils ? Est ce qu’ils les combinent, les associent ou les différencient ? Quels types d’indicateurs autres que l’organigramme et les cartographies peuvent nous éclairer afin de mieux saisir la nuance entre ces deux visions ?
Réponse par l’analyse de l’organigramme et des cartographies

5) Ont-ils une véritable approche par les processus ? Si non, est-ce lié a une mauvaise compréhension ? une volonté consciente ?
Y a-t-il une marge de progression possible ? Est elle envisagée par l ‘entreprise ?
Réponse grâce à l’entretien.


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