vendredi, mars 03, 2006

Reformulation de la problématique (3 Mars 2006)



Suite aux réunions des jeudis 16 Février et 23 Février (avec Sandrine Buchet et Guy Bedel.)

Contexte:

Depuis une dizaine d’année, la vision processus influence l’organisation des entreprises.

Etonnement :

1) La difficulté liée à la compréhension de cette nouvelle vision dite « par processus ». L’état de l’art n’est pas unanime quant à sa définition. La norme ISO9000 version 2000 elle-même, laisse chaque entreprise en faire sa propre interprétation.
2) Les confusions qui semblent en découler :
· Nuance entre organigramme et cartographie
· Nuance entre Processus et Produit ou Procédure
· Limiter l’approche processus à une simple représentation conceptuelle
· Le découpage de l’entreprise en processus : peu ou trop nombreux

Questions en vue de la rédaction de la problématique :

1) Quels peuvent être les points communs et les divergences entre une vision classique dite « structurelle » et une vision dite « par les processus » notamment au niveau des macro-processus ? (c’est-à-dire les processus principaux de l’entreprise (<7 maxi))
En quoi une double vision, permet-elle de couvrir la totalité des objectifs complexes de l’entreprise ?
Questions générales.

2) Est ce que la mise en place de la vision par processus a changé la vision structurelle, d’une manière générale, de par son orientation client, et hiérarchiquement ?
Réponses à partir de l’analyse de l’organigramme et des cartographies, et grâce à l’interview.
Y a-t-il eut une évolution dans les fonctions et ou les responsabilités de certains employés ?
Si oui, lesquelles et pour quels types personnes ?
Analyse des fiches fonctions et des fiches descriptives des processus.

3) Comment est-ce que les macros processus ont été identifiés et décrits? Comment chacun a été réparti afin d’appartenir à un processus particulier ?
Des documents ont-ils été produits depuis ? Sont t’ils utilisés? Et par qui? Dans quel but ?
Réponses apportées grâce à l’interview et les documents produits.

4) Est-ce que les entreprises font vivre conjointement ces deux visions ? Comment les gèrent-ils ? Est ce qu’ils les combinent, les associent ou les différencient ? Quels types d’indicateurs autres que l’organigramme et les cartographies peuvent nous éclairer afin de mieux saisir la nuance entre ces deux visions ?
Réponse par l’analyse de l’organigramme et des cartographies

5) Ont-ils une véritable approche par les processus ? Si non, est-ce lié a une mauvaise compréhension ? une volonté consciente ?
Y a-t-il une marge de progression possible ? Est elle envisagée par l ‘entreprise ?
Réponse grâce à l’entretien.

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bonjour, je prépare également un mémoire de master en sciences de gestion, dont la problématique est "peut-on adapter le reengineering des processus à la fonction comptable d'une entreprise ? )
ton mémoire pourrait ^etre une base de travail pour le mien, serais-tu prét à le mettre à ma disposition ?

 
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